FAQ
常見問題
聯絡客服管道
CHARGESPOT App
開啟App，點擊畫面中的耳機符號。
For a small number of orders, due to the influence of the location and communication connection of the machine, the return message is not returned after the return. If the order in the rental record is not completed, please take a picture of the return power bank immediately and send it to the ChargeSPOT official Line Provide relevant information and we will assist you in the follow-up!
Please make sure that the battery is pressed tightly into the machine, and take photos of the return.
ChargeSPOT shared power bank can be rented for a maximum of seven days (168 hours). If the rental is not returned for more than 168 hours, seven days' rent and a late return penalty will be charged, totaling NT$699.
If the overdue penalty has been deducted, the user does not need to worry. The user only needs to return the power bank within 45 days from the date when the overdue return penalty is deducted. The staff instructs to provide order information, and within 7-14 working days after the application is submitted, a full refund of the overdue fine will be received. The refund amount of the order starting from the Shuangbei area is NT$384, and the rent from the counties and cities outside the Shuangbei area will be refunded. The refund amount of the order is NT$447.
If the user wants to return the payment within 45 days after the deduction date, please contact the customer service staff (LINE ID: @chargespot), and provide the order information according to the instructions. You will receive five copies within 7-14 working days after the application is submitted. One-day free electricity voucher.
The rent of each power bank leased:
[Rent from Shuangbei area] NT$15 per hour, up to NT$45 per day (24 hours), and the daily charge will increase by NT$45 from the second day.
[Rent from counties and cities outside the Shuangbei area] NT$12 per hour, with a maximum of NT$36 per day (24 hours), and the daily charge will increase by NT$36 from the second day.
◎For less than 1 hour, it will be charged as 1 hour
◎A power bank is a rental fee, and the rental fee will be charged separately
◎More than 7 days (168 hours) will be charged a late return penalty. The amount charged plus the 7-day rent is NT$699. Please be sure to return it within the time
◎To use Jiekou Pay, Taiwan Pay or EasyPay, you need to pay a pre-authorization fee of 699 yuan. Please open the rental page and click "My Wallet" after the return is successful to return the remaining amount, and you can pay in the app. You can find the refunded amount in the transaction record in the box (Taiwan Pay needs to wait for 10 working days).
No need, just scan the QR Code through Line to rent with linepay! You can also pay the deposit in the APP, and you can rent it directly. However, for each rental, the balance must be kept as a whole number. If the balance is negative, you need to recharge before renting.
ChargeSPOT supports cross-border rental. Users can rent and use in the service country. The fee is charged according to the local price. The user can see the charging method in the area on the screen of scanning the QR code to confirm.
To return the power bank, simply put the power bank into the battery slot of the charging station to complete the return process, and the notification of the end of the order will also be displayed on the mobile phone.
ChargeSPOT mobile power bank provides the service of renting and returning from one place to another! And not only in China, as long as you want to travel abroad to Japan, Hong Kong, and Thailand, you can go to the local ChargeSPOT rental station for return
請協助嘗試排除可能的狀況
1. 行動電源處於休眠模式：行動電源有休眠狀態，請按壓行動電源側邊按鈕，確認行動電源是否開啟充電模式。
2. 行動裝置充電時的情境不同：行動電源充電的效率會因使用方式不同而有所差異，建議在靜止狀況下進行充電。
3. 檢查充電線：請將充電線正、反交叉嘗試充電，確認是否皆無法充電。也可以擦拭充電線接口金屬處後再嘗試是否可以充電。
▲ 若依照上述方法仍無法充電，請聯繫客服，透過智能客服選單按鈕回報“電池異常”，智能客服即可快速協助處理。
CHARGESPOT 行動電源的容量為 3000mAh，行動電源租借時電量充足，裝置在靜置時可達到最佳充電效果，不同手機與使用情境仍可能影響實際充電速度。
▲ 充電效果因手機型號與使用狀況而異，充電時若持續使用手機，可能無法達到預估的充電效果。
▲ 行動電源可能進入休眠模式，請嘗試按壓側邊按鈕喚醒。
▲ 建議在靜置狀態下充電，以確保最佳充電效率。
▲ 若行動電源沒電請至最近的 CHARGESPOT 機台歸還，歸還後訂單會自動結單。
LINE官方帳號
下方圖文選單【借電/還電地圖】
點擊畫面中的耳機符號。
App Clips
（使用iPhone手機相機掃描租借）
下載 【CHARGESPOT App】
使用手機的Apple ID登入，
點擊畫面中的耳機符號。
官方LINE@ ID: @cstw
ChargeSPOT mainly provides the advantages of cooperative stores as follows:
1. Assist the store to provide consumer charging services, improve the quality of the store's service, and reduce the cost of the store's purchase of charging equipment and charging cables.
2. Stores can enjoy the free charging machine screen to play preferential activities, and the ChargeSPOT APP will also expose store information, and it can be connected to google map to plan routes, and directly guide consumers to shop in the store.
3. ChargeSPOT currently has operational headquarters in Taiwan, Japan, Hong Kong and Thailand. For chain brands, overseas joint promotion can increase brand exposure, promote tourist consumption, and deepen the brand image of overseas consumers.
4. The ChargeSPOT brand combines the spirit of Life Style to bring the brand image of "convenience", "environmental protection" and "new trend" to the store, attracting young customers to shop at the store. To add a question, go to the app settings and click the "Manage Questions" button.
ChargeSPOT provides a mobile power supply rental service. Consumers can move to other places at the same time while charging, reducing the occurrence of charging without increasing consumption, thereby increasing the rate of table turnover in the store.
Based on the operating electricity consumption of 4.25 yuan per hour, 60% of the mobile power supply is placed on the machine; it is calculated by turning on 12 hours a day (the charging time is only about 20%), and turning it on for 30 days a month; the power consumption of the main machine is 0.6 ~0.168kwh, the monthly electricity cost is less than 230 yuan; the power consumption of the medium machine is 0.11~0.25kwh, and the monthly electricity cost is less than 80 yuan; the small machine power consumption is 0.08kwh, and the monthly electricity cost is less than 20 yuan.
Each ChargeSPOT has a screen on its charging station. In addition to playing rental teaching, it can also be used by stores to make promotions or event promotion carousels, thereby attracting consumers to make secondary purchases. In addition, the APP of ChargeSPOT will also expose store information, which can not only do a picture carousel of the environment or meals, but also connect the Google map to plan the route, and directly guide consumers to the store for consumption.
In addition to store information, the current screen is mainly based on the use of CHargeSPOT and the promotion of activities. In the future, an advertising cooperation plan will be designed, and then the store will be able to place advertisements on the screens of different machines in different industries.
Each ChargeSPOT charging station will place a head card with rental instructions. At the same time, the rental instruction will be played on the screen. Consumers can not only understand it at a glance, but also follow the procedures to use it, and it will not cause any in-store personnel extra burden.
ChargeSPOT's service is completely banknote-free. In addition to providing Visa/Master/JCB credit card swiping, it also connects LINE Pay, Apple Pay, Street Payment, and Far EasTone Telecom for mobile payment. There will be no paper currency transactions in between, reducing disputes arising from paper currency transactions.
ChargeSPOT background system can monitor the quantity of power bank in each charger in real time. When the quantity of power bank in the charger is less than 20%, the system will automatically issue an alarm. There is a situation where the power bank can be borrowed.
Consumers can see the remaining number of machines that can be returned from the ChargeSPOT APP, so the probability of this happening is not high. If this happens, you can contact the customer service staff. We can instantly pop up vacancies for consumers to return them through background control. The store only needs to help collect the pop-up power bank
You can click Contact Us on the ChargeSPOT official website, or click Merchant Cooperation in the ChargeSPOT APP, and leave your contact information. We will arrange a specialist to contact you after receiving the message.
有的，CHARGESPOT 所有的機型都有通過NCC國家通訊傳播委員會的認證，安裝在商戶店內有保障。
欲查詢相關資訊：https://nccmember.ncc.gov.tw/etrade2/QRY/QRY02
（廠牌輸入CHARGESPOT）