For a small number of orders, due to the influence of the location and communication connection of the machine, the return message is not returned after the return. If the order in the rental record is not completed, please take a picture of the return power bank immediately and send it to the ChargeSPOT official Line Provide relevant information and we will assist you in the follow-up! Please make sure that the battery is pressed tightly into the machine, and take photos of the return.

ChargeSPOT shared power bank can be rented for a maximum of seven days (168 hours). If the rental is not returned for more than 168 hours, seven days' rent and a late return penalty will be charged, totaling NT$699. If the overdue penalty has been deducted, the user does not need to worry. The user only needs to return the power bank within 45 days from the date when the overdue return penalty is deducted. The staff instructs to provide order information, and within 7-14 working days after the application is submitted, a full refund of the overdue fine will be received. The refund amount of the order starting from the Shuangbei area is NT$384, and the rent from the counties and cities outside the Shuangbei area will be refunded. The refund amount of the order is NT$447. If the user wants to return the payment within 45 days after the deduction date, please contact the customer service staff (LINE ID: @chargespot), and provide the order information according to the instructions. You will receive five copies within 7-14 working days after the application is submitted. One-day free electricity voucher.

The rent of each power bank leased: [Rent from Shuangbei area] NT$15 per hour, up to NT$45 per day (24 hours), and the daily charge will increase by NT$45 from the second day. [Rent from counties and cities outside the Shuangbei area] NT$12 per hour, with a maximum of NT$36 per day (24 hours), and the daily charge will increase by NT$36 from the second day. ◎For less than 1 hour, it will be charged as 1 hour ◎A power bank is a rental fee, and the rental fee will be charged separately ◎More than 7 days (168 hours) will be charged a late return penalty. The amount charged plus the 7-day rent is NT$699. Please be sure to return it within the time ◎To use Jiekou Pay, Taiwan Pay or EasyPay, you need to pay a pre-authorization fee of 699 yuan. Please open the rental page and click "My Wallet" after the return is successful to return the remaining amount, and you can pay in the app. You can find the refunded amount in the transaction record in the box (Taiwan Pay needs to wait for 10 working days).

No need, just scan the QR Code through Line to rent with linepay! You can also pay the deposit in the APP, and you can rent it directly. However, for each rental, the balance must be kept as a whole number. If the balance is negative, you need to recharge before renting.

ChargeSPOT supports cross-border rental. Users can rent and use in the service country. The fee is charged according to the local price. The user can see the charging method in the area on the screen of scanning the QR code to confirm.

To return the power bank, simply put the power bank into the battery slot of the charging station to complete the return process, and the notification of the end of the order will also be displayed on the mobile phone.

ChargeSPOT mobile power bank provides the service of renting and returning from one place to another! And not only in China, as long as you want to travel abroad to Japan, Hong Kong, and Thailand, you can go to the local ChargeSPOT rental station for return

請協助嘗試排除可能的狀況 1. 行動電源處於休眠模式：行動電源有休眠狀態，請按壓行動電源側邊按鈕，確認行動電源是否開啟充電模式。 2. 行動裝置充電時的情境不同：行動電源充電的效率會因使用方式不同而有所差異，建議在靜止狀況下進行充電。 3. 檢查充電線：請將充電線正、反交叉嘗試充電，確認是否皆無法充電。也可以擦拭充電線接口金屬處後再嘗試是否可以充電。 ▲ 若依照上述方法仍無法充電，請聯繫客服，透過智能客服回報“行動電源異常”，智能客服即可快速協助處理。

ChargeSPOT 行動電源的容量為 3200mAh，每顆彈出的行動電源電量為75%以上，如機台內的行動電源皆在充電中，用戶同意租借充電中行動電源的特殊情況除外。 在手機靜置狀態下充電可達 70%～80%，實際情況視每個人的手機而異。 大電容量手機充電參考 5000mAh：約可充至 60%～70% 5500mAh：約可充至 50%～60% ▲ 充電效果因手機型號與使用狀況而異，充電時若持續使用手機，可能無法達到預估的充電效果。 ▲ 行動電源可能進入休眠模式，請嘗試按壓側邊按鈕喚醒。 ▲ 行動電源皆為電量充足，但實際充電效果仍會受手機本身和行動電源的充電影響充電效果。 ▲ 建議在靜置狀態下充電，以確保最佳充電效率。 ▲ 若行動電源沒電請至最近的 ChargeSPOT 機台歸還，歸還後訂單會自動結單。